Starter
£49/month
150 minutes per monthExtra minutes £0.30 each
- Answers in the guest's language
- Booking requests go to your staff for approval
- Set up from your website link
Early access
Each Call Is Money. Don't Miss One.
An AI receptionist built for small, independent hotels. It answers your phone 24/7 in the guest's language, and your staff approve every booking.
- Answers 24/7
- Set up from your website
- From £49 a month
Hotel Hanas
London · Fictional demo hotel
0:00
Want this for your hotel?
Your own receptionist, set up from your website and your rates. Get early accessHotel Hanas is a fictional demo hotel. Calls are recorded. Max 3 minutes.
Nights, weekends, busy hours
3:12 am.
A guest calls in German.
The front desk is closed. The phone isn't.
- Says it is an AI and that the call is recorded
- Switches to the guest's language
- Quotes only the rates you enter
- Takes the details and sends a request to your staff
- AI receptionistHi, you've reached Hotel Hanas. I'm an AI receptionist, and this call is recorded. How can I help you today?
- GuestGuten Abend. Haben Sie nächstes Wochenende ein Doppelzimmer frei?
- Switched to German
- AI receptionistGuten Abend! Gerne. Für welche Nächte und wie viele Gäste?
- GuestFreitag bis Sonntag, zwei Personen.
- AI receptionistEin Classic Double kostet 165 Pfund pro Nacht, also 330 Pfund für beide Nächte. Soll ich die Anfrage an unser Team weiterleiten? Dann bräuchte ich Ihren Namen und Ihre Telefonnummer.
- Booking request sent to staff for approval
Sample data
Why hanas.ai
Built for small hotels,
not hotel chains.
Most AI receptionists are sold to hotel groups, with integration projects and a sales call before you see a price. hanas.ai is made for independent hotels with a small team.
Made for small teams
For boutique hotels, B&Bs and inns. No IT team needed, and no new system for your staff to learn.
Your staff approve every booking
The AI never confirms a booking and never takes payment. Nothing is confirmed to a guest until your team says yes.
Set up from your website
We draft your hotel's profile from your website and your team checks it. No knowledge uploads or kick-off workshops.
A price on the page
From £49 a month, shown below. No sales call needed to find out what it costs.
See how we compare: Dextr AI · D3x · DialogShift
Staff approval
Your staff approve
in one tap.
The AI never confirms a booking and never takes payment. It sends a request.
- An email arrives with the details and one button
- Approve or decline, then call the guest back
- Every request also waits in your dashboard
Hotel Hanas
Booking request
- Check-in
- Fri 11 Dec 2026
- Check-out
- Sun 13 Dec · 2 nights
- Room
- Classic Double
- Guests
- 2
- Guest
- Anna K.
- Phone
- +49 151 2345 6789
- Quoted
- £330 (2 × £165)
- Language
- German
Try it. This is sample data; nothing is sent.
Setup
Set up from
your website.
Paste your hotel's link. The AI builds a profile of rooms, hours and policies. Your team reviews it before anything goes live.
- Rooms, check-in times, breakfast and policies, drafted for you
- Missing details are flagged, not guessed
- Rooms3 room types, up to 4 guests
- Check-in / out15:00 / 11:00
- Breakfast07:30 to 10:30
- CancellationFree until 48 hours before arrival
- Needs your reviewParking details missing
Rates
Your rates,
your rules.
The receptionist quotes only the prices you enter. Paste them from a spreadsheet and change them whenever you like.
- Set rooms available and maximum guests for each rate
- No rate for those dates? It takes the details and asks your team to call back
| Room | From | To | Per night | Available | Max guests |
|---|---|---|---|---|---|
| Classic Double | 1 Dec 2026 | 20 Dec 2026 | £165 | 3 | 2 |
| Deluxe King | 1 Dec 2026 | 20 Dec 2026 | £210 | 2 | 2 |
| Garden Suite | 1 Dec 2026 | 20 Dec 2026 | £295 | 1 | 4 |
| Classic Double | 21 Dec 2026 | 2 Jan 2027 | £195 | 2 | 2 |
Paste from a spreadsheet1 rate added
Classic Double 21/12/2026 02/01/2027 195 2 2
Integrations
Fits the way your
team already works.
No new system to learn. Requests arrive by email, everything waits in a web dashboard, and you can paste your rates straight from a spreadsheet.
- EmailBooking requests arrive in your reservations inbox, whichever email you use.
- Web dashboardRequests and rates in any browser, on desktop or phone. Nothing to install.
- SpreadsheetsPaste your rates straight from Excel or Google Sheets.
hanas.ai doesn't connect to a PMS yet. Your staff enter approved bookings as they do today. These are the integrations we plan to build first:
- Mews
- Cloudbeds
- Little Hotelier
- Guestline
- eviivo
Using something else? Tell us in the early-access form and we'll take it into account.
Privacy and security
Careful with your
guests' data.
Built for UK GDPR from day one. Read our privacy notice.
- Stored in the EUTranscripts and requests are stored in Ireland. Our speech provider, ElevenLabs, processes calls in the US.
- No card detailsThe AI never takes payments and never asks for card details.
- Deleted after 30 daysCall transcripts are deleted after 30 days by default. You can ask for a shorter period.
- Honest with callersEvery call starts by saying it is an AI assistant and that the call is recorded.
- You stay in controlWe act on your instructions as your data processor, under UK GDPR.
- Protected dashboardYour dashboard is protected by a sign-in code sent to your email.
The maths
What does a missed
call cost you?
15%
of overnight stays at European hotels are booked directly by phone.
Source: HOTREC European Hotel Distribution Study 2024 (2023 data, weighted share)
Early-access pricing
Simple pricing.
Every plan answers in the guest's language and sends every request to your staff.
14-day free trial, up to 60 minutes, on your own phone number.
Pro
Recommended£99/month
400 minutes per monthExtra minutes £0.25 each
- Everything in Starter
- Quotes your prices from the rates dashboard
- WhatsApp channel Coming soon
Premium
£199/month
1,000 minutes per monthExtra minutes £0.20 each
- Everything in Pro
- Priority setup
- Weekly owner report Coming soon
Early-access prices, excluding VAT. Minutes are counted on calls your receptionist answers on your phone number; calls you make from your dashboard to try it are free. Pricing may change before general availability.
Early access
Set up your receptionist.
Tell us your website. We read it, write your hotel's profile and set up a receptionist you can try from your browser. You check the details, add your rates and invite your team. Nothing goes to guests until you ask us to switch it on.
Stored in our database in Ireland (EU).
No card and no sales call needed. Privacy notice
FAQ
Questions.
Will guests know they're talking to an AI?
Yes. In its first sentence the receptionist says it is an AI assistant and that the call is recorded. You can hear it in the demo above.
Does it work with my PMS?
Not yet. Today hanas.ai works alongside your PMS: booking requests arrive by email and in your dashboard, and your staff enter approved bookings as they do now. Integrations with Mews, Cloudbeds, Little Hotelier, Guestline and eviivo are on our roadmap, with no dates yet. Tell us which system you use in the early-access form and we'll take it into account.
Do I need a sales call to get started?
No. Send the early-access form with your hotel's website and we'll build a demo receptionist from it, usually within 15 minutes, and email you a private link. The demo is deleted after 14 days. When you want to go live, we set it up with your team and your rates.
How do the minutes work?
Each plan includes a number of call minutes per calendar month (UK time). We count the calls your receptionist answers on your phone number, to the second, and round the monthly total up to the next minute. Calls you make from your dashboard to try it are free. If you go over, your receptionist keeps answering and extra minutes cost £0.20 to £0.30 each, depending on your plan. We email you when you've used 80% and 100% of your minutes, and your dashboard shows your usage.
Is there a free trial?
Yes. You get 14 days or 60 minutes, whichever comes first, on your own phone number. The trial starts when your receptionist goes live, and we email you before it ends so you can choose a plan.
Does it take payments?
No. It never takes payment and never confirms a booking. It collects the details, reads them back to the guest, and sends a booking request to your staff, who approve or decline it.
What if it is asked something it doesn't know?
It only answers from your hotel's profile and the rates you enter in your dashboard. If something is missing it says so, offers to pass the question on, and creates a callback request for your staff.
Which languages does it speak?
In the demo you pick the call language (English, German, French, Spanish, Italian, Russian or Arabic) and the receptionist greets you in it. During a call it can also switch to other languages, such as Portuguese, Dutch, Polish, Chinese or Japanese, when the guest changes language. Quality differs by language and we do not guarantee any language: a name, a number or an accent can still be misheard, so the receptionist reads details back before it sends a request.
Where is my data stored?
Call transcripts, booking requests and early-access form submissions are stored in our database in Ireland (EU). Calls are recorded and processed by our speech provider, ElevenLabs, whose standard data hosting is in the United States. Recordings are kept for 30 days at the provider and transcripts for 30 days in our database. See the privacy notice for details.
How long do you keep my guests' details?
For your hotel, you are in control and we act on your instructions. By default, call transcripts are deleted after 30 days, and booking and callback requests 30 days after they are closed or after the guest's stay. Health or accessibility needs are passed on only if the guest agrees, and never in emails. Your dashboard is protected by a sign-in code sent to your email.